Refund policy

RETURNS & CANCELLATIONS

We hope you’re delighted with your supplements. However, if you need to cancel or return your order for any reason, we’re here to help.

Please email hello@primefifty.com or call freephone +44 (0) 800 808 5740.

30-DAY RETURNS

You have 30 days from the date of delivery to return any unused and undamaged products.

  • Products must be unopened and in their original packaging
  • Return postage costs are the responsibility of the customer
  • We recommend using a tracked delivery service

Once we receive your return, we will issue a full refund (excluding original postage).

BEFORE YOU RETURN

Please contact us before sending any item back so we can expect your package and provide any necessary guidance.

For international returns, please email our Customer Care team for further instructions.

REFUNDS

Refunds are processed to your original payment method. The time it takes for the credit to appear will depend on your payment provider.

NEED HELP?

If you have any questions about shipping or returns, please contact our Customer Care team:

Email: hello@primefifty.com
Freephone: +44 (0) 800 107 5995